Baj's Privacy Policy – Your information is completely safe with us

Baj.wine ("baj", "we", "us") takes your privacy seriously. This Privacy Policy ("Policy") explains in detail how baj collects, stores, and uses your personal data. By using our platform, you agree to this Privacy Policy.

We believe transparency is the best policy. That is why every point is explained clearly so you fully understand what happens with your data.

1 What data we collect

Baj collects only the information needed to provide you with our services. We never ask for unnecessary data — only what is strictly required.

Information Collected at Registration

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID number or passport number
• Current address (district and division)
• Payment method details (mobile banking number)

Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Platform activity logs (game history, transactions)
• Cookies and session data
• Login time and location data

2 How your data is used

Baj uses your personal data only for specific, legitimate purposes. Your information will never be used for anything unrelated to those purposes.

• Account management: Your data is used to create, verify, and secure your account.
• Payment Processing: Payment information is used to securely process deposits and withdrawals.
• Fraud Prevention: IP and device data are analyzed to detect suspicious activity.
• Customer Service: Our customer care team uses relevant information to resolve your issues.
• Service Improvement: Aggregate statistics are analyzed to improve the platform experience.
• Legal compliance: Data is used to meet regulatory requirements for AML and KYC compliance.
• Promotional Communications: With your consent, offers and updates may be sent to you via SMS or email.

3 Data Retention & Periods

Baj stores your data on secure servers. Your information is retained for as long as your account is active. After account closure, certain data may be kept for a defined period as required by law.

• Account data: 5 years after account closure
• Transaction Records: 7 years (in accordance with financial regulations)
• Cookies and session data: 30 days to 1 year
• Customer Service Records: 3 years
• KYC documents: 5 years after account closure

4 Data Sharing & Third Parties

Baj never sells your personal data to third parties. However, limited information may be shared with trusted partners where necessary:

• Payment Processors: Only the data required to process transactions is shared with payment partners such as bKash, Nagad, and Rocket.
• Game software provider: Limited data may be shared with game providers for the purpose of operating games.
• Regulatory Authority: We may be required to share data with government or regulatory authorities upon lawful request.
• Security Experts: Limited data may be shared with certain security agencies for fraud prevention purposes.

All third parties are contractually required to comply with our privacy standards. They are not permitted to use your information for their own purposes.

5 Cookie policy

Baj uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your experience.

You can disable cookies from your browser settings. However, disabling essential cookies may affect certain website functionality.

6 Your privacy rights

Every baj user has specific rights over their own data. We respect those rights and are here to help you exercise them.

7 Security Measures

Baj uses industry-standard technology and processes to protect your data. Our security measures are regularly updated and tested.

• TLS/SSL encryption: All data transfers are secured with 256-bit TLS encryption.
• Two-Factor Authentication (2FA): Enable 2FA on your account for an extra layer of security.
• Firewall & DDoS Protection: Our servers are protected by enterprise-grade firewalls and DDoS mitigation.
• Regular Security Audits: A third-party expert team conducts a full security audit every 6 months.
• Staff training: All our staff receive regular training on data protection.
• Access controls: Only authorized personnel may access specific user information.

8 Child Protection Policy

Baj strictly does not serve anyone under 18. We do not knowingly collect or store data from minors. Age verification is mandatory at registration.

If it is found that a minor has fraudulently created an account, that account will be immediately closed and all associated data will be deleted.

9 Changes to the Privacy Policy

Baj may update this Privacy Policy at any time. For significant changes, we will post a notice on the website and send a notification to your registered mobile number or email.

Continued use of baj after any changes will be taken as your acceptance of the updated policy. We recommend visiting this page from time to time to stay informed.

10 Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our privacy team will respond within 48 hours.